Bear in mind that if you have to reset through the menus, you'll lose recordings and other . It is strange because the catch up players work fine. 20h29. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I've seen a packageremoved when a fibre upgrade has been done. Unplug and reconnect power to yourbox. on To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. This can be causes by it being knocked while it was turned on. Question - Help for a frozen Humax Youview DTR-T1000 box Box stuck on Loading YouView Community On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. When I powered it back on, it seemed to work again. In the latter two cases, a message on-screen literally says sorry, selected option failed. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 16h55. More info. Hope you're keeping well in these strange times! I'll let @JohnC2 as he isn't in the office today. You can print a freepost label to eturn the box if you wish. My BT TV box has stopped working or keeps freezing | BT Help YouView TV Ltd 2023. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. 12:11 PM. Model number 91-00438. I've got a load of recordings I can't access. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. TalkTalk is sending a new TV box. 13-04-2020 You do not have permission to remove this product association. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. If youd like to join in, please sign in or register. A YouView Box FAQ. OpenReach engineers to the house. We know how important recordings are so we do offer options to keep your recordings. 17h07. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. It looks like you're new here. There are various different levels of reset modes 2 (factory reset keeping recordings) . Thanks for posting back with what seems a positive result. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Factory reset, keep recordings. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Read our cookie policy. The hard drive sounds like its trying to do something but nothing happens. Solved: Youview box stuck on loading screen - BT Community As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Myview recordings and scheduled does the same. I've sent you a Private message explaining how you can contact the forum moderation team. I'm happy the new box is working well. 11:35 AM, on This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 05-07-2022 Yes everything seems to be working correctly. If not then I'll go for the full factory reset deleting recordings. Do you have a current BT TV subscription? 11:52 AM. on Give it a couple minutes to get itself ready and then it should load as usual. I've tried that about 15 times now, to no avail. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. For help with your TalkTalk TV box, channels and apps. You would be indeed wise to get your money back. I take it you arent on a YouView contract with Plusnet, or you would have their box? Youview box used to work, no problem with other gadgets. We have a tv contract with bt. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Box stuck in nearly ready - YouView Support The third one might be fine. Release both buttons a few seconds after the BT logo appears on the TV screen. Press and hold the reset button on the right-hand side of the box. - edited It took 2 full resets before the box started working again. The broadband still keeps dropping. If so have you had a chance to test it yet and with large recording on in 4K? I've tried all the options on Matainence Mode and get an error all the time. Thanks in advance for any help you can give, on on 8h37. It also failed any recordings set up remotely or more than 24 hours in advance. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Thanks, are you saying that you think the hard disk has died then? 17h00. It is described at. Leon, did you use the delete recordings option or keep them? 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Registered in England. 05-07-2022 Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Have you upgraded recently ? Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. Visit our full contacts page here. I can't tell you what the model or software . If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Hi John. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar?
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