Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Mercari is a trademark of Mercari, Inc. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Or am I in the wrong for not stating the condition of it better? The person paid via goods as PayPal took a percentage. Follow these steps when you want to create a Depop listing. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. This application is not endorsed or certified by Kidizen, Inc. Confirm the amount and click Submit. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. The seller doesn't fulfill their return policy as stated in the listing. The best return or refund experience is avoiding one altogether. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. As know I have lost out on an item and money when I haven't done anything wrong? This application is not endorsed or certified by Facebook, Inc. Youll get a full refund if you dont receive your item. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. We may suspend an account for any of the following reasons: Prohibited Items. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Learn more about returns and refunds - Depop help GB but I'm can't seem to upload them to the claim. If you had met seller protection paypal would have reimbursed you. I didn't ship anything. How do I get a Depop fee refund? - Depop help GB You can use the error code to cross reference with Paypal API errors. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. If you have questions, you can also message the seller to learn more. What Is Buyer Protection and Why Do I Need It? - MUO To send a full refund, follow the steps for Full refund. Grailed is a trademark of Grailed, Inc. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. How do you handle a customer requesting a refund? This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. List Your Items on Depop. Depop Payments refunds Log in to the Depop app. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. By browsing this website, you consent to the use of cookies. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. 68. r/Depop. Then . The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Here are attributes to include in your listing: Secondhand shoppers are savvy. However, it's important to note that Depop charges a higher fee. Not long after, Depop transitioned to a thrifting marketplace. But why is it important? Read our review of Vestiaire Collective, including authentication Is Etsy legit? Always use tracked shipping and always share it with the buyer once available. How does paypal know that what you received back isn't what you sent? There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Select the transaction you'd like to refund > tap Refund. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Ask for some feedback. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Quick Answer: How To Issue A Refund On Depop. Price your items competitively and fairly so both you and the buyer are getting the best deal. Providing proof of return will enable the refund to be processed. You can also make offers if you want to try and bring down the price a little. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. For purchases made via the main Buy button, Depop charges a 10% fee. This application is not endorsed or certified by Depop, Inc. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Buyer Protection is not optional and is therefore charged on all purchases and sales. Its easy. Having formally issued a return on the platform, arranging the return is the next step. How to avoid common Depop scams and fraud while selling on this popular marketplace! So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Leave the Archive. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? This application uses the eBay API but is not endorsed or certified by eBay, Inc. If you paid by credit card and the issuing bank has initiated a chargeback. A buyer uses Amazon Payments for qualified purchases on third-party websites. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. What happens if someone requests a refund on PayPal? Buyer wants a refund?? : r/Depop - Reddit Include details about the productwhat was purchased, when, and what the price was. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Click the Refund this payment button that appears under the total. 10 Great Marketplaces Every Reseller Should Consider. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. However, all purchases done outside of this are at your own risk. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. When you make a purchase using links on our site, we may earn an affiliate commission. You can do this up to 180 days after the purchase. PayPal uses SSL 128-bit encryption to keep data safe. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Buyer wants a refund?? Vinted, on the other hand, came about in 2008 in Lithuania. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies.
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