The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. No response Customer Reviews are not used in the calculation of BBB Rating. The box was damaged and two corners of the desk were damaged. Log in to manage your orders, payout reports, store statistics, and general settings. 6 complaints closed in the last 12 months. Participating Rounds. Customer Rating. This is month five of me trying to get a refund. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. Note that complaint text that is displayed might not represent all complaints filed with BBB. BBB Business Profiles may not be reproduced for sales or promotional purposes. International Association of Better Business Bureaus. Flowing up again regarding the status of hardware or another unit. Contact Us Walker Edison This case is surprising to me as the exchange we had with this Customer was lovely. The unit was sent at her request to replace the original piece she received with damange. This information is We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. Hello, I bought a Walker Edison dresser on June 1st,2021. No one has returned my emails and I have sat on silence holds for over 2 hours. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. BBB Business Profiles generally cover a three-year reporting period. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, Walker Edison Furniture Company - PitchBook Data They never called back. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. 11/30: emailed support@walkeredisonshop.com again. Has been 20 minutes. Purchase price $284.76 on 12.29.22. We were able to look into your request and have followed up with a reply offering our assistance. I purchased this product on 04-08-2022. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews Cannot leave voicemail because voicemailbox is full. I ordered a desk from Home Depot which shipped from Walker Edison. If not, please refund me. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. Please note that Klarna does not verify whether the user has used or purchased the product. Unfortunately we didn't realize that until after the fact! It arrived without its hardware. 4. Industry: Furniture and Home Furnishings Retailers Once I envolved BBB I was contacted by customer service. Walker Edison Furniture Company Investors. BBB Business Profiles are subject to change at any time. Per the records I see, we shipped her the parts she needed once our warehouse opened. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. I ordered a tv stand from Walker Edison on January 4, 2023. Once I seen it, I was infuriated! About Us - Office Furniture World WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. 12/7: called support. Thank you for reaching out and providing that information. I'd never do business with them again and quite frankly, I'd return the product if I could. Thank you and have a great day! I contacted the company via email right away, on October 20th. I have never had an issue such as this with any company I have ordered from such as this one. So I called them and during phone call was disconnected and not at my end. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. I paid $300.30 for this dresser and my goal is to get $150 back. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 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