We will notify you by email if this box office collection is required. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Price and availability of any ticket, product or service on the Service are subject to change without notice. The availability of tickets is subject to change. Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered. Ticket Delivery . Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Due to the high demand of this event most lines for entry will be long. From the app, you are only able to change your zip code and password. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Click on Selling Info. I called AXS and waited on the phone for a long time - put on hold, etc. Verification of information may be required prior to the acknowledgment or completion of any purchase. Thanks for signing up for the event guide! . If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Dont see what youre looking for? Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. ***Premium members get two free confirmed 2-hour delivery window requests per year. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Click on Transfer to Bank. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. Footer.languageSelector.ja-jp.region Click-N-Ship. Members are charged an additional fee for each confirmed 2-hour delivery window request. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". If you are unable to find tickets or parking rights, please check back again. BBB Business Profiles are subject to change at any time. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. Any ticket issued via the Service is a revocable license. Holder must possess a ticket to enter the property or venue listed on the ticket. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. To begin, contact UPS directly and speak to a customer service representative. Please review the purchase agreement linked in the email as well as the excerpt provided. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. SEARCH/NO EXPECTATION OF PRIVACY. Your phone is your ticket use the app at entry to get in. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. Violation thereof is grounds for revocation, seizure or cancellation without refund. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. I purchased the tickets almost ten months ago for approximately $500. Thank you for your time and patience. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. . If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. The place I found I could update a shipping address for passes is at the AXS Fan account page. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Signing up is free, and you can choose between two levels of membership. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. I am just so upset. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. This can be found on their website, specifically the Help page. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date.
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