So the relationship with Guild has been very positive. No, that's helpful. So that's it. I have NEVER even heard of this company. We also recommend you review the investor data sheet, which is also posted on our IR website. And that business is growing really, really -- it's never grown this fast and it's on top of an increasingly higher base. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. Christina, Desired outcome: Cancel acct refund money!! This one actually opens up a bigger market for us. So this makes my account look like a shared account, but the truth is I don't share it. They have all been in the $15.00-17.00 range. Had a incident today (12/11/2020) at 12:36pm, tutor name was Akshat M. ID #: 9653710 where the tutor, ask me how much I was welling to pay him for a full file of the question I asked him. And what we're just saying now in the short term is because it's summer and because this new giant thing is out there that we could tell you what's going to happen in the second quarter. And our internal research that we announced initially was that something like 40% of the audience would agree already to pay more for it. Like how should we kind of think of evaluating Chegg during this interim period? It is a primitive system prone to false positives. So we've already taken a lot of constructive steps on investment choices because we intend to remain very profitable and generate a lot of free cash flow. [censored] service that half the time provides outright wrong and/or no actual explanation of process. I had already expressed my need to use a VPN with tech support after my account was first deactivated by chegg, but apparently Chegg didn't have the consumer's needs in mind. I would like my money back! Result: Cant access the subscription I PAID FOR the next day. We can understand wanting to make sure the answers you receive are as accurate as possible.To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. My CC was charged $19.95 in succession, charges disputed new cc obtained less than 1 month ago, now being charged again to a new cc $19.95. Hi. I don't want to stop my subscription, since chegg is known for its perfect customer service, so please help e with that. And again, I encourage everybody to watch the video to see how special this product can be. I had never visited their web site. Cancelled card have to dispute again. We can understand wanting to make sure the answers you receive are as accurate as possible. Thanks. We are introducing new offerings, including Busuu, our award winning language learning product as we expand the catalog of course offerings through Guild. And we've defeated all the free sites in the past pretty handily over time and we expect that with CheggMate we will have great success going forward. These forward-looking statements are subject to material risk uncertainties that could cause actual results to differ materially from those in the forward-looking statements. Your own research that shows that student clearly prefer Chegg over ChatGPT. When I sign into the account I can see the purchase made and I can see there were no subscriptions ever but somehow they insist that some phantom used a different email and accessed the account. Then just few days ago, I finally got a mail from chegg saying that the book I requested was out of stock and it is now back in stock, also mentioning that they are shipping me the book, which doesn't make any sense because when I ordered the book rental through my friend's account, I got the book right away. Looking over your account, it appears this has since been resolved and additional questions were added back to your account. And just for clarity there, all the growth -- Dan is 100% correct, all the growth is in skills and the risk headwinds in adds and of course the change -- the changing requirement materials from being 100% recognizing revenue to revenue. The coordinators are very greedy and not helpful at all to their subject matter experts. For us, we already know who you are. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. And making sure we have those resources there. Once the free trial expires, the company will automatically renew your subscription and charge your credit card. The service is not billed based on usage, but rather for services rendered. Have there been any changes to how you're approaching to LTV and CAC especially as you're rolling out CheggMate and other initiatives? Thanks for taking my questions. Those are the things that we expect this to do for us over time. All that comes up is FAQ which does not help with my issue. So I've had a lot of insight into how to think about all of this. This is -- it's a gross add impact on the margin. Is something being done about this company? CHEGG *EDUCATION SVC WWW.CHEGG.COMCA - What's That Charge I would greatly appreciate an explanation and a refund for the past two months. We noticed charges on our credit card to a company named chegg.com. When I asked if they accessed my account and my card was charged why can I NOT see the order? In particular, we refer you to the cautionary language included in today's earnings release, and the risk factors described in Chegg's annual report on Form 10-K filed with the Securities and Exchange Commission on February 21, 2023, as well as our other. Get your books elsewhere! Based on our research, 85% of students would prefer to have human experts involved in their study support. I live in UK and recently noticed some transactions from you that I do not recognise. Can you contrast anything you've learned in beta about the behavior or consumption habits of folks who are beta testing CheggMate versus more traditional Chegg users just so we have a bit of benchmark there? Thank you. To start, please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. https://www.chegg.com/homework-help/questions-and-answers/221-5-absorption-acetone-counter-current-stage-tower-desired-absorb-90-acetone-gas-contain-q68000481. And then on top of that, we're building a lot of courses in UI and design [indiscernible] and creative is going to be very important to go with AI and on AI itself. I paid $21.35. Turns out, Chegg physics experts know less about physics than I do. You have been scamming me since September and not letting me know you've been charging me since September. We now believe it's having an impact on our new customer growth. That video launch is an example of what we're doing. Again, this is not a sky-is-falling thing. So we're going to be very, very, very aggressive because this is our future. Hi. I just want to ask -- I know you're not guiding by OpEx line items, but I just want to see like give a sense of your asset investment posture given this current changing environment. I think on the last quarter, I think you're -- I think testing in maybe nine or 10 countries. But we intend to very aggressively market this through the channels that are very efficient for us. Can we talk a little bit about that? It's really just elements of what you've seen in March, maybe then a comment of how [indiscernible] April. So right now, the goal is to make sure that we continue to have extraordinarily high retention than we are. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. the woman is speaking in a seductive tone, talking about "oh there was bonding" "stripped of all" "finally exposed" Clearly meant to appeal to college students, I just dont think we should be encouraging sexual promiscuity while attempting to advertise for tutoring and textbook rentals. The charges were 3 times a month starting in march/2020 each one is for $14.95. So the methodical nature of how we've done things has worked to our advantage. My credit card company was able to refund me for 4 of those months but said Chegg is responsible for refunding the remaining balance. Well, when I got home today, I found that book shipped to my house. So that number continues to elevate. I need my chegg account to be reactivated as soon as possible as I couldn't reach out to my tutors or professors during this pandemic time. So the rest of the business in terms of renewals breaks. get a refund and cancel. You payed them all this money to help you cheat, and then they dime you out to your school with your credit card info. And we just have to be aware of it because it's so new. I subscribed for textbook help on Chegg. And with that, I will turn it over to Andy. how a common tutor know about their revokcation if their Dashboard shows 83% CF score please help me out for this injustice.
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