All rights reserved. Please help update this article to reflect recent events or newly available information. Contact Us | Rivus [citation needed], Every week they also deal with 650 network breakdowns due to damage, theft and weather, test 12,000 poles and replace 920, replace 85 cables and street cabinets, fix 100 low wires and connect another 3,000 newsite plots to its network. 0800 800 150. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. [25] The Digital Economy Act 2017 originally included a proposal for a legal right to a minimum download speed but this was dropped before the bill became law. Openreach Customer Service Number Contact Us Openreach 800 023 2023 Just click on the icon in the bottom right corner of the screen. Please find belowinformation on how you can buy some of BT Group's surplus assets. Unhappy with Openreach work? I have a Crackly Line. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. 2021 Copyrights. All rights reserved. Openreach headquarters executive team Meet the team providing strong leadership to Openreach headquarters. Myself and my team cover the whole of the UK. Language links are at the top of the page across from the title. At Openreach, we pride ourselves on making sure we provide excellent customer service. Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. How to Contact Openreach Customer Service in an Easy Way - DoNotPay [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. We have a range of ways to get in touch for new and existing customers. I found most of these alternatives on forums on the Internet. [30], BT Group's acquisition of mobile phone operator EE, which received regulatory approval in October 2015, was partly funded using 1.7bn of Openreach's revenues. See the full leadership team at Craft. See 5 photos and 1 tip from 47 visitors to Openreach. Our execs | Openreach We're committed to making sure we're improving our planet for generations to come. Find out more about what that means. Discover great CX today. email your letterto the Complaints BT address below. Openreach Customer Service Number | Contact Information Finder Monday to Friday 8am to 9pm. Monday to Friday 8am to 9pm. We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. National security threats and personal privacy, Intelligence and Security Committee of Parliament, "Final statements on the Strategic Review of Telecommunications, and undertakings in lieu of a reference under the Enterprise Act 2002", "Did Separating Openreach from British Telecom Benefit Consumers? BT Sales 0800 800 150 or BT Faults 0800 800 151. These include cookies that allow the sharing of anonymous data with selected third-party partners. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. 10690039. Contact BT Group | BT Plc Customer Service DirectorBT PLCCorrespondence CentreDurhamDH98 1BT, You could write to BT Head Office,British Telecommunications PLC81 Newgate Street,London EC1A 7AJ. Their headquarters address is located at 9-15 Neal St, Covent Garden, London, WC2H 9PW UK. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. In March 2017, after various negotiations with, and demands from, Ofcom, BT plc agreed to divest Openreach's staff and non-network assets into a legally separate company, Openreach Limited. BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. Up to 5 We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form [21], BT have been accused of abusing their Openreach monopoly,[22] which generated almost 35% of operating profits in 2016,[citation needed] particularly by underinvesting in the UK's broadband infrastructure,[23] charging high prices and providing poor customer service. The quickest way to contact us and raise your issue is through our chat facility. As a result of this, BT gave Ofcom a list of voluntary commitments, which included making Openreach a distinct company with its own staff, management, purpose and strategy. Option 1, then option 2. Please contact the company that sends you your bill. You can find the corporate head office address and Openreach headquarters in Kelvin House, 123 Judd Street, London WC1H 9NP. Hereis a selection of BT Complaints numbers andaddresses. Three Snowhill chosen as new home for BT in Birmingham 01800000. Openreach - Office in King's Cross - Foursquare Can anyone point me towards an email address or telephone number for the openreach wayleave dept? The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. We might build the network, but you bring it to life.
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