What To Bear in Mind When Requesting CheapOair Refunds. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). All Rights Reserved. What else is there to say? And they charged us twice for a ticket that we could never use at all because of pass port problems. Cheapoair charged me for auto rental insurance for budget rental car in Panama!. He said it wasn't possible because it was beyond 24 hours. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. He said all his computer shows him is that its an available service. This evening, after 23 minutes without a live person, a voice came on the phone and said "fred", followed by an answering machine. We kept on back and forth and he said he would TRY to "help" me. CheapOair is a legitimate travel company that works with more than 400 carriers, including reputable brands like American Airlines, Southwest Airlines and JetBlue. The advertised Promo Code provides discounts against our service fees on stated routes. I found it easy to use as an older and not very tech savvy client. I have to say because of comments on these complaint sites I thought it would be a fight and months to get my $2700 back. The only thing is he talked a little bit faster. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. It offers discounted prices on tickets, accommodation, etc. It is an xtra $45 charge. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. That is all I want to say, but your form keeps asking me to add words so I am getting frustrated with CheapOair again. And now I may have lost about $1400 because of their mistake that they are refusing to acknowledge. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. I only need to have seat selection as I have knee problem and need space for my knee. My head is still spinning from all the info. Firstly, there was very misleading information on CheapOair's website, which forced me to have to I tried again. Contact the airline, politely inform them of your specific situation, and request a refund. 2006-2018 Fareportal, Inc. All rights reserved. The customer service mgr. There were a number of options to choose from, and I got what suited my situation. I booked trip on 1/4/08. I've used CheapOAir a couple times fine. I purchased a ticket from Cheapoair to fly overseas to see my 90+ year old mother well in advance of my travel date. We called CheapOair and I specifically asked for a hotel package with park and jet included ( I mentioned that 4 times during our coverstaion). Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? In practice, your airline of choice may do everything they can to avoid refunding your money. Very reasonable price, we love it. So save your money. They have no understanding to customers. Since they changed this, due to their policy, they are allowing refunds. Rick Heuser is a frontline hospital worker and his wife is pregnant. Value 2977 Shipping 2763 Quality 3062 CheapOair Refund Policy Explained [Money Saving Hacks] - DoNotPay Booking Number ********. Well the park and jet service was NOT included in our booking. I decided to ask for my money back. Apparently the customer did not review the booking page prior to hitting submit. This proved to be an exercise in futility. CheapOair.com responsible for refund - SFGATE I finally got in touch with the booking agent and informed him of what I had found out. But when COVID-19 hit, the airline canceled the flights. Cheapo Air has absolutely NO work ethic, I am highly disturbed and disgusted by their lack of respect for customers, and I highly recommend any reader of this complaint to NEVER do business with Cheapo Air. I also cancelled the ticket and applied for the refund: Sardar, I suspect you jumped the gun by cancelling the trip yourself which may explain the lack of a refund. Another platform has fewer air flight options, with higher prices than here. CheapOair maintains a very large customer care team who address each and every customer inquiry thoroughly and as quickly as possible. Seven agents later, with ultra long hold times in the hopes that I would hang up, I finally handed the phone to my husband. Not sure. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I told him I had asked to speak to a supervisor. Besides getting in touch with the CheapOair customer support, with DoNotPay, you can also contact companies such as: When the COVID-19 broke out, CheapOair included an online form as an option to request a refund. That is exactly what happened to Heuser but CheapOair still told him it would not process his request. It took me four hours on the phone but I got it cancelled with full refund. We moved as quickly as possible to create an enhanced online coronavirus related cancellation form, and began reaching out to customers via direct emails and our social media portals to get the word out. Oman Air ticket was refund to be at a later stage. Recommend all people avoid cheapoair! A link has directed you to this review. With us, stopping phishing emails, getting help with electric bills, or reporting student loan robocalls is fast and stress-free. The complaint has been investigated and resolved to the customers satisfaction. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it. 1. Jigs was outstanding helping me resolve issues with my flight details, and provided excellent support and explanations. I'm also contacting consumer affairs. The advertised Promo Code provides discounts against our service fees on stated routes. Priority: Medium Were the charges all correct, flight numbers correct, dates and names all correct? Your refund may be delayed if you made math errors or if you forgot to sign your return or include your Social Security number. As a result, it is taking longer than usual for customers to receive their refunds. Budget does not accept insurance issued out of the country in Panama?. The Better Business Bureau has received 1,421 complaints about it in the last three years. Fares are subject to availability and may change without notice. Thanks. I love going to Cheapoair for all my flight tickets. CheapOAir doesn't cancel flights of course, they don't operate any, so that wouldn't be related to them anyway. Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. I believe my insurance claim would have picked up any cost for the tickets. Cheapo, indeed. CheapOair has a loyalty program, deeply discounted fares and an easy booking system, and we recommend the company for budget-savvy travelers and customers looking for cheap flights. The first representative asked me if I wanted to confirm my reservation. At the moment, CheapOair doesnt offer free cancellations. DoNotPay Helps You Solve All Administrative Dilemmas Effortlessly. As for the insurance, that is separate also from our company, Travel Guard is a leading travel insurance provider, and the details of the policy are listed on our website on what they cover and don't cover, again, that is a separate issue from CheapOair.com. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. I would have never changed by flight time if I had known it would have cost me an additional $300.