Luckily, Amazon tends to be pretty helpful in these cases. How do you keep your packages safe, and what if you are the victim of a porch pirate? Comment below on the box provided and we will revert to your comments as soon as possible. Well also look at what options are available if you have had a package stolen from you. With the recent explosion of coveted sneaker releases through Nike SNKRS app, countless pairs of sought after Nikes never arrive to the customers when shipped via FedEx, especially during hyped releases like the recent OFF WHITE Dunks and Travis Scott Jordan 1 Lows. Nike will accept your refund under certain terms and conditions explained in Nike Return Policy. In the case of Nike shoes, the companys return policy likely states that customers can return the shoes if they have not been worn. While Nike refunds the purchase of the shoes there is no consolation for losing a pair that cannot be replaced and a pair that the cu Become a Nike Member for the best products, inspiration and stories in sport. Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example). U-Pic is a shipping insurance company offering coverage for shipments sent worldwide by major shipping carriers. If you have home or renters insurance you may be able to file a claim to get partially reimbursed for the stolen goods. For most Nike and Converse items, you'll be eligible for a refund if you return your Nike product within 30 days from purchasing it. My order says delivered, but I didn't receive it | Fashion Nova Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this time than any other time during the year. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. Advertising cookies (from third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Were sorry to hear youve had a bad experience. Nike also offers customers a variety of tips and tricks to help prevent package theft. You may also give them a call at 1-800-806-6453 for exchanges on online orders. Charges have been laid against a Memphis woman who confessed to stealing Nike products to the value of $60,000 from the warehouse she worked at. Want to know how you can return your worn shoes at Nike? Unwashed products are eligible for a return. "Since it gave me the Travis, and the app doesn't know that I actually didn't get the shoes, I'm not going to be catching any more W's for a while, it seems like.". Step 3: Contact the seller or retailer. And you can track the status of your claim online. They were like, 'We don't have any more,'" Firsov said. Unfortunately, there's a chance that the package was stolen. This policy applies to all items including personalized Nike By You sneakers. Find Out More [2023], Does Safeway Accept EBT? These cookies are required for basic site functionality and are therefore always enabled. Having your package delivered to an alternate address. Nike shipments are normally branded with its "Just Do It" moniker on black tape all around the box, a significant point of contention for SNKRS shoppers who say the packaging can attract bad actors at Nike, FedEx, and even regular civilians looking to make a quick buck reselling a pair of shoes. Unfortunately, Nike does not offer any type of refund for stolen packages. A FedEx spokesperson told Insider, "The safety and security of our customers' shipments is a top priority for FedEx. The short answer is yes, Nike will typically refund orders that have been confirmed stolen. Nike is one of the largest and most popular brands in the world. A report from August Home Inc found nearly 11 million U.S. homeowners have had a package stolen within the past year. Does Kroger Take EBT? A2: After a customer has reported a stolen package to Nike Customer Service, it typically takes between 7-10 business days for the claim to be processed and the customer to receive a refund or replacement. Yes, Nike does give refunds for stolen packages. When you buy Apple Watch Nike+ and AppleCare. Firsov also received a 15% discount after calling Nike customer service and asking for it. These include: Answer: Yes, Nike does give refunds for stolen packages. According to their Shipping & Delivery Policy, they are responsible for products that are lost or stolen during transit. Nike Members can also check their order status anytime in the Nike App. He said he didn't receive a delivery confirmation email from Nike until the day after. No! Adidas branding generally appears only on the shipping label and nowhere else on the package. Page Contents [ hide] 1 Is Nike responsible for stolen packages? UPS is charging for it, but honestly it's worth it. The first thing to consider is whether or not the package was sent with insurance. You can always change your preference by visiting 'Cookie Settings' at the bottom of the page. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalised ads. Well resume delivery when youre ready. Copyright 2006-2023 Refund Retriever. Start holding packages at a drop off/pick up spot. With the recent explosion of coveted sneaker releases through Nike SNKRS app, countless pairs of sought after Nikes never arrive to the customers when shipped via FedEx, especially during hyped releases like the recent OFF WHITE Dunks and Travis Scott Jordan 1 Lows. Required fields are marked *. If the last name or full address doesn't match, you must provide the package tracking number to the UPS Access Point representative. For more information about this processing of personal data, check our Privacy & Cookie Policy. You can reach them by phone, email, or live chat. U-PIC never requires a police report for lost packages. P.S. Nike needs to have more discreet packaging! | Lipstick Alley A1: Yes, Nike is liable for stolen packages. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Save my name, email, and website in this browser for the next time I comment. To get more information or amend your preferences, click the More Information button or visit 'Cookie Settings' at the bottom of the website. As a member of my neighborhood NextDoor.com site, I have seen neighbors posting clips of package theft taken from their Ring doorbell. An example of data being processed may be a unique identifier stored in a cookie. Called Nike and asked for a refund today. So who is responsible if your package is stolen? Here is All About It [Updated]. To get more information about these cookies and the processing of your personal data, check our Privacy & Cookie Policy. I will miss you Nike x Sacai x Fragment. or your shipper-provided package release code. There was even a video of a FedEx driver hoarding Nike packages in their truck without delivering them. These cookies allow us to improve the sites functionality by tracking usage on the website. My sneakers never passed the "awaiting carrier pickup" stage. Customers must contact Nike Customer Service within 30 days of the purchase date to receive a refund or replacement product. Scan this QR code to download the app now. If you have a size, color ot style problem, Nike will offer you a free exchange at any of their stores. In some cases, these cookies involve the processing of your personal data. The consent submitted will only be used for data processing originating from this website. 90,000 Packages Disappear Daily in N.Y.C. Is Help on the Way? What to do about stolen packages | FedEx They may also need to provide a description of the products that were in the package. Which will mean your return request will be canceled. In conclusion, Nike does not typically provide refunds for stolen packages, as they do not have control of the shipment outside of their own delivery service. If you have lost your original receipt, then also Nike will accept your return request. If your package was shipped and delivered by USPS, but it's missing, you'll need to file a claim regardless. It is important to keep in mind that the shipping company is not responsible for reimbursing you for the cost of shipping the package. Some have even called for a boycott of Nike products. Like many sneakerheads, he has unproven strategies on how to land a pair of hyped sneakers, including using multiple phones, paying for shipping, and installing and reinstalling an app before a drop.